Our engagements

Our main concern it is your satisfaction

• The easy order

  • Speed, to order 7j/7 - 24h/24, in some clicks
  • Simplicity, all the articles are classified by topics
  • Safety, payment made safe with our Banque Populaire partner

• The choice of quality and the right prices.

  All the articles joined together on this Internet site were rigorously selected and chosen for their qualities.
  Our principal concern is to offer right prices to you but never to the detriment of the quality, which remains for us a paramount criterion in a professional and sporting environment.

• Specialists advises

  Our trade, it is you to advise, you to direct and guide you in your choices.
  Together we will find the products best to adapt to your needs.

• A powerful After Sale Service

  A broad part of our products being manufactured in our manufacture, we ensure even the after sale service or repairs of these products.
  We are also the bond between you and the after sales service of the famous brands distributed on this Internet site.
  For the articles profiting from a guaranty of 1 year or more, the conditions are stipulated on the goods of guaranty.

• French or European manufacture

  A quality and a knowledge to make controlled

  At the time of the delocalization and massive imports, we made the choice maintain an activity of French manufacture. Modern and powerful equipment as well as a qualified team allow us perdurer today and to evolve/move with a great flexibility with the increasing demands of our customers.
  This is why good number of the products presented leave our production lines or are sub-contracted by French or European partners.

• Guaranty Satisfaction

  You are entitled to the error, if you were mistaken in articles, sizes, of colour, we exchange you your purchase. If you do not want to preserve your product we you let us refund it in the 7 days following the purchase on presentation of the invoice (return in paid port, in a new state in its packing of origin)
  Before carrying out your return thanks for contacting our service customers in order to obtain an authorisation of return to be joined in your parcel

  (Offer reserved to the private individuals, to stockbreeders, clubs on sale remotely only - Nonvalid for the retailers and the purchases carried out with the store - attention certain products cannot profited from the guaranty satisfaction, thank you to consult our general terms of sales).

• Service + Reminder

  In order to bring even more service to you, we place at your disposal one "reminder" in order to manage your orders of petfood and not to fall more in stock shortage.
  To profit from this free service, it is enough for you to be recorded and return your message of alarm and its frequency of diffusion. You will receive in the term selected an email of reminder recalling you to make your order.

• Payment and transport

  For export (out of France)

  All order have to be paid in euros by bank transfer SWIFT International
  To know the cost of transport, send us your order and we return you the prices of the invoice including transport.
  Goods will be send when the payment will be in bank.
  The delivery time is always ex-work, you have to add the time for transport (between 1 and 4 weeks - depend of countries).